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The Commissioning cycle
Typically, the social care commissioning process in a local authority will follow a commissioning cycle. This is the process of monitoring and reviewing the effectiveness of services, undertaking necessary planning activities and delivering on a commissioning strategy in context of care being delivered in a local area.
Analyse
This element of the commissioning cycle involves activities such as:
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Reviewing legislation, guidance local/national priorities, relevant local strategies and policy statements.
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Undertaking demand forecasting activities in order to identify the current and likely future needs of the population for the relevant services.
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Stakeholder mapping
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Mapping and reviewing service provision in order to understand provider strengths and weaknesses, and identifying opportunities for improvement or change in providers.
Plan
This element of the commissioning cycle involves activities such as:
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A review of the key findings from the supply and demand analysis.
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Agreeing appropriate service provision and its configuration to meet future demand.
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Identifying what service provision may need to be re-configured / decommissioned.
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Analysing the risks involved in implementing change and/or continuing with the status quo.
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Consulting with people of lived experience of services/ potential future users/ carers and providers.
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Writing a commissioning strategy which identifies clear service development priorities and specific targets for their achievement.
Do
This element of the commissioning cycle involves activities such as:
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Ensuring that the services needed are available or developed as planned, in ways which efficiently and effectively deliver the priorities and targets set out in the commissioning strategy.
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Making arrangements to ensure service quality is delivered, including identifying the quality assurance criteria that should be included in contracts in order to ensure services meet the standards required.
Review
This element of the commissioning cycle involves activities such as:
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Monitoring the impact of services and analysing the extent to which they have achieved the intended perup.
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Analysing any changes in; legislative requirements, best practice and population need, reviewing the overall impact of services, and considering the effectiveness of service models across the market torespond to different needs.
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Identifying revisions needed to the strategic priorities and targets.
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Putting in place process for ensuring and analysing feedback from service users, carers and providers


Technology in Health and Social care
Shaping the future of digital technology in health and social care
The potential of digital technology to transform the health and social care system has still not been realised, though the Covid-19 pandemic has caused a rapid shift towards the remote delivery of care through online technologies. emerging technologies such as artificial intelligence (AI), smartphones, wearable devices and the internet of things are now being used within care settings around the world.
There are a number of organisations providing detailed advice, support and further resources. Examples include:
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ADASS Digital, Communications and Technology - a community of interest for ADASS members.
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Carers UK – information on products and equipment to support carers.
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CIRCLE/Sustainable Care project - national project looking at the sustainability of social care systems, including the role of technology .
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Digital Social Care – provides advice and support to the sector
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Multi-agency advisory service (MAAS) for AI and data-driven technologies – collaboration between NICE, MHRA, HRA and CQC to support the development and adoption of artificial intelligence and digital technologies in health and social care
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NHS Transformation Directorate – (formerly NHSX) review of adult social care technology and digital skills
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The Social Care Institute for Excellence (SCIE)/British
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Association of Social Workers (BASW) – collection of resources on digital capabilities for social workers
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Skills for Care – guidance and resources around digital technology in adult social care
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TSA – the industry and advisory body for technology enabled care in the UK
Free Training
Communication skills
Principles of good communication skills and how to apply these to practice.
This course is suitable for students studying towards the social work degree, educators and practising social workers.
You can access free training here: https://www.scie.org.uk/e-learning/communication-skills
Quality improvement in health and social care
As a social worker or social care worker, have you ever thought that social care services could be done differently but you have no idea HOW to make any changes?
Quality improvement is something you need to know more about.
This online learning resource supports managers and staff working in health and social care to be more knowledgeable about – and understand – the process of using and implementing quality improvement methodology.
This resource provides social workers and social care workers with information about quality improvement and the associated tools that can be used within health and social care organisations.
You can access free training here: https://www.scie.org.uk/e-learning/quality-improvement
Tackling Child Sexual Exploitation
e-Learning course raising awareness of Child Sexual Exploitation for health, social care, education and other frontline staff. It provides frontline practitioners with the basic knowledge and skills to identify and respond to Child Sexual Exploitation.
Explore the issue through the unique stories of five young people from very different backgrounds.
You can access free training here: https://www.scie.org.uk/e-learning/tackling-child-sexual-exploitation
Reablement for care workers
Reablement is about helping people regain the ability to look after themselves following illness or injury. This is an important element in the Government’s prevention agenda, which is aimed at keeping people as independent as possible for as long as possible. Reablement is different to traditional home care, so staff need to think and behave differently when they are delivering the service.
Use this course to find out about reablement, how it differs from home care and intermediate care, and why and how the service should be delivered.
You can access the course here: https://www.scie.org.uk/e-learning/reablement-care-workers
Safeguarding Adults
Safeguarding adults is everybody’s business. All staff have a responsibility to help prevent abuse and to act quickly.
You can access free training here: https://www.scie.org.uk/e-learning/safeguarding-adults
Mental Capacity e-learning
This CPD-accredited online course explores the Mental Capacity Act 2005, including best interests decision-making, and how to support people to make their own decisions.
The course is for everyone who looks after or cares for someone, for example, doctors, nurses, care assistants, social workers, and family members.
free training can be accessed here: https://www.scie.org.uk/e-learning/mca
Interprofessional and inter-agency collaboration (IPIAC) e-learning course
Explore the nature of interprofessional and inter-agency collaboration and in improving collaborative practice.
This course will help you to develop and review your understanding of:
what is meant by ‘interprofessional and inter-agency collaboration’ (IPIAC)
why IPIAC has grown in importance
the kinds of evidence that informs IPIAC
key policy and legislation and their timeline
You can access free training here: https://www.scie.org.uk/e-learning/ipiac
Understanding child neglect
This CPD-accredited online course for children’s social care managers and commissioners aims to help you explore and broaden your understanding of child neglect.
The course contains questions and other activities that help you to develop your understanding of neglect through self-reflection, plus an assessment to see how much you have learnt.
You can access the free training here: https://www.scie.org.uk/e-learning/child-neglect
Advocacy
Under the Care Act 2014 the role of the independent advocate is to support an individual or carer to understand information, express their needs and wishes, secure their rights, represent their interests and support them to obtain the care and support they need.
The Act requires local authorities to involve people in all decisions about their care and support. People should be active partners in the key processes of assessment, care and support planning, review and any enquiries in relation to abuse or neglect. This can mean appointing an independent advocate to support a person's involvement if there isn’t an appropriate person, such as a friend or family member, to fulfil the role. Independent advocacy is also important during a safeguarding enquiry or Safeguarding Adult Review (SAR).
You can access free training here: https://www.scie.org.uk/e-learning/advocacy-care-act
Dementia Awareness
This e-learning course aims to raise the awareness and skills of care staff who work with people with dementia. It aligns with Tier 1 of the National Dementia Training Standards Framework, which is a requirement for all staff working in social care. It will also allow you to collect evidence towards the relevant section of the Care Certificate.
The course seeks to improve the wellbeing and experience of people with dementia and of the care staff working with them. It should improve your confidence in managing situations you find challenging.
You can access the training here: https://www.scie.org.uk/e-learning/dementia
Deprivation of Liberty Safeguards (DoLS)
This course is for everyone who looks after, or cares for someone who may be unable to make decisions for themselves in relation to their own care, treatment and accommodation decisions. For example, doctors, nurses, social workers, care workers, and family members.
You can access the training here: https://www.scie.org.uk/e-learning/dols
Care Act 2014
The Care Act 2014 is a key piece of legislation in the social care sector. SCIE has developed an online Care Act training resource with the Department of Health and Social Care, exploring duties around eight Care Act themes identified by Parliament’s Social Care Committee.
Excellent video resources are located on here: scie.org.uk/care-act-2014/legal-impact
UK Research links
ADASS - Association of Directors of Adult Social Services - https://www.adass.org.uk/ADASS
A national leadership organisation representing directors of adult social services in England. The website offers news and resources related to social care policy, practice, and leadership.
Kings Fund - Health Policy Think Tank - https://www.kingsfund.org.uk/
An independent health and care charity that conducts research, analysis, and advocacy to improve health and social care in the UK. The website offers news, reports, and events related to health policy, leadership, and innovation.
Community Care - Social Care News Outlet - https://www.communitycare.co.uk/
A news outlet and resource for social workers and other social care professionals in the UK. The website offers news, opinion pieces, and resources related to social care policy, practice, and education.
CQC - Care Quality Commission - https://www.cqc.org.uk/
An independent regulator of health and social care services in England. The website offers information and resources related to the regulation and inspection of health and social care services, as well as guidance for providers and individuals who use these services.
LGA - Local Government Association - https://www.local.gov.uk/
A national membership organization for local government in England and Wales. The website offers news, resources, and support related to local government policy and practice, including social care and health.
Housing Lin - Housing and Care Providers Network - https://www.housinglin.org.uk/
A network of housing and care providers in the UK. The website offers news, research, and resources related to the integration of housing and care, as well as guidance and support for housing providers.
Guardian Social Care - Social Care News Outlet - https://www.theguardian.com/social-care-network
A news outlet and resource for social care professionals in the UK. The website offers news, opinion pieces, and resources related to social care policy, practice, and education.
UKHCA Press releases - UK Home Care Association Press Releases - https://www.ukhca.co.uk/news.aspx
A national professional association for home care providers in the UK. The website offers news, resources, and support for home care providers, including press releases related to the association's work.
National Care Forum - Membership Organisation for Care Providers - https://nationalcareforum.org.uk/
A membership organization for not-for-profit care providers in the UK. The website offers news, resources, and support for care providers, including research, policy analysis, and events.
SITRA - Social Care Membership Organisation - https://www.sitra.org/
A membership organization for social care providers in the UK. The website offers news,
Department of Health - UK Government Department for Health - https://www.gov.uk/government/organisations/department-of-health-and-social-care
The Department of Health is a UK government department that is responsible for creating and implementing policies that are designed to improve public health and social care. The Department of Health works with healthcare providers, local authorities, and third sector organisations. It is responsible for regulating healthcare services to ensure that they are safe, effective, and of high quality.
Social Care Elf - https://www.nationalelfservice.net/social-care/
Evidence-based Social Care News and Reviews - The Social Care Elf is a website that provides evidence-based news and reviews on social care issues. It features articles written by experts in the field and aims to support evidence-based practice in the sector.